General Knowledge

Please ensure the following criteria are met before placing an order to secure a successful delivery.

  • Your Instagram account is set to public.
  • You have typed in the correct Instagram username.
  • You have not changed your Instagram username before the order’s completion.
  • The account or post, still exists and has not been deleted.
  • The video follows Instagram’s guidelines and has not been restricted or removed.
  • Allow 24 hours for completion of order delivery.

Occasionally Instagram will delete accounts that users mark as spam. This causes follower counts to drop all across Instagram. Sometimes it impacts our customers, sometimes it doesn't. If you experience drops within first 30 days of your purchase, we will happily refill your followers in accordance with our free refill policy.

All followers delivered are real from genuine Instagram accounts. Due to this benefit our team cannot transfer or remove followers once they are delivered.

If you no longer wish to receive replenishment to your account, simply let us know by emailing our team at support@univers-virtuels.net

Billing Questions

If you are not completely satisfied with your order within the first 30 days of purchase, simply notify us and we will refund you.

Refunds will generally take 2-3 business days to process, depending on your bank’s delay times.

Buzzoid products can be easily purchased with any major credit card! Cards accepted at this time are MasterCard, Visa, Visa Electron, American Express and Discover.

If you do not have a credit card, you can fill-up a prepaid credit card and use your new prepaid credit card for your Buzzoid order!

Buzzoid no longer accepts PayPal as a payment method. However, If you would like to continue using PayPal’s digital wallet, PayPal offers the PayPal Prepaid Mastercard which you can refill using the funds from your PayPal account.